Travel Desk Survey

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Pinnacle FutureBuild · 4500+ Employee Feedback

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Your feedback helps us improve our Travel Desk services. Please complete all sections. Estimated time: 3–5 minutes

A Employee Information Used to track your responses

Employee Name *

Employee ID * Use your unique Employee ID to view your responses later

Department *

Office Location *

Designation

B Travel Requisition Process Rate 1–5

Easy to submit travel request

Approval process

Request tracking

Response time

Communication during approval

C Travel Booking Services Rate 1–5

✈️ Flight

🏨 Hotel

🚆 Train

🚌 Bus

🚗 Cab

💱 Forex

🛡️ Insurance

D Travel Reimbursement

Submission Process

Processing Time

Communication

Payment Timeliness

E OSD Reimbursement

Claim Submission

Documentation

Processing Time

Claim Settlement

Communication

F Policy Awareness

✅ Aware of Travel Policy ✅ Know approval process ✅ Know entitlements ✅ Policy easy to understand

Understanding (1-5):

G Travel Desk Support

Professionalism

Courtesy & Behaviour

Communication

Response Time

Problem Solving

Availability

Overall Support

H Travel Booking Tools

🖥️ HRone 🖥️ TripGain 🖥️ MakeMyTrip 🖥️ TravelPlus

🖥️ HRone

🖥️ TripGain

🖥️ MakeMyTrip

🖥️ TravelPlus

Overall Satisfaction (1-5)

Recommend to colleagues? 👍 Yes 🤔 Maybe 👎 No

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Your responses are secure and confidential · Last Date: 31 July 2026

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Global Dashboard (All Responses)

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Total Responses

CSAT ★

NPS Score

Team Rating

Policy Awareness

Service Averages

Tool Averages

📊 Top Improvement Areas: -

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